1. Open the Hotcoin App, tap your profile icon on the homepage, and go to the Unverified section.
2. Select your verification level based on your needs.
● Personal Verification: Requires personal info, ID/passport, and facial recognition. Suitable for most users.
● Advanced Verification: Requires proof of address. Recommended for high-volume traders.
3. Tap Get Verified at the bottom of the page, select your country and verification type, then tap Submit.
4. Follow the on-screen instructions to take clear photos of your ID. Make sure the entire document is within the frame, with all information visible and free from glare or obstruction. (If using a passport, only the personal information page is required.)
5. Complete the liveness check as instructed. After submitting your verification request, please wait patiently for the system to review your information.
If you encounter any issues during the Identity Verification (KYC) process, please contact Hotcoin customer support.
Common Issues with Identity Verification
● The ID shows the user is under 18 years old
● The ID photo is blurry
● The ID photo is obstructed or incomplete
● The ID has expired
● The ID type is invalid (only driver’s license, passport, national ID card, or permanent residence permit are accepted)
● The face is obstructed or unclear during the facial recognition process — avoid hats, glasses, filters, and ensure proper lighting
Q: How Long Does Identity Verification (KYC) Take?
A: The KYC process usually takes 3–5 minutes. In some cases, the review may take 1–3 business days, depending on security requirements, local compliance policies, certain product features, or network conditions.
Q: Is the KYC information I provide to Hotcoin secure? Will my personal data be leaked?
A: All KYC information you provide to Hotcoin is securely encrypted and protected under our strict privacy policies. We will never share or disclose your personal data to unauthorized third parties.
Q: Why do I receive an error message stating, “This ID number has already been verified multiple times in Identity Verification” after uploading my personal information?
A: Each person can only complete KYC verification for one Hotcoin account. If your ID has already been used to verify another account, you won’t be able to verify a new one. Please continue using your previously verified account.
If that account has been deleted, please contact our support team for assistance.
